Return & Refund Policy
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All Pan-India orders will be delivered in 5-6 working days from the date of delivery.
We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 5 days of receipt of your order.
For health and safety reasons, perishable products are not returnable or exchangeable except in the following cases:
Returns are allowed within 30 days on non-perishable items that are in new and unused condition with the original packaging. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.
There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent).
When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or third-party services, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at +91 74149 92245 or info@vashishti.com.
If you receive damaged goods, please notify us within 5 days of receiving your order. Please, save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to Vashishti. Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.
If you have given us an incorrect address at the time of order, we will reship the order at your expense.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
When ordering curd or other perishable items during hot weather months, you must do so at your own risk. We will do everything possible to prevent damage but we cannot be responsible for products that are damaged during shipping to cities outside Delhi.
Please reach out to us at +91 74149 92245 or info@vashishti.com with any questions concerning our return and refund policy.
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